Refund policy

• We have a 14- day return policy, which means you have 14 days after receiving your item to request a return.

• Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.

• We only offer refunds onto the original payment method used to make the order.

• Exchanges are not part of our returns policy.

• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

• Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

• Anything accidentally or incorrectly returned our way (that’s not an item sold by Caledonia Sport) will be the responsibility of the sender, not Caledonia Sport. We’ll always do our very best to help out, but unfortunately can’t make any promises!

• To start a return, you can contact us at enquires@caledoniasport.com. If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.